Q: I lost my entire seed phrase can you help?

Recovering an entire seed phrase is impossible as there are too many combinations to go through. However, if you've lost a part of your seed, recovering it might be possible.

Q: I no recollection of my password, can you still help?

If you have absolutely no clue what your password could be, for example, if you've generated it using a random password generator, we will not be able to help. We need even a tiny piece of information about the password you chose for your wallet. In most cases users have either a commonly used password(s) or some sort of patterns they normally use.

Q: Which wallets can you recover?

We can try and recover from most software and hardware wallets. A full list is available in our Wallet Recovery page

Q: Can I trust you with my wallet?

We are a registered company in Israel, represented by top law and accounting firms who have recovered hundreds of wallets throughout the years. Our identities are well known and we will never jeopardize our reputation that we've worked so hard to build. More information regarding trust is availale in our Reviews and our About pages.

Q: What are the fees?

We usually charge 15% of the recovered coins (including forked coins if such are available), but ONLY when we successfully decrypt your wallet. You can pay using the coins from the recovered wallet or via other payment methods available.

Q: How long does it take?

The recovery process can take anywhere between 2 days to 2 weeks, depending on the accuracy of the information you provide us with regarding the password or seed phrase. In some cases, especially in high value wallets we will allocate more resources and time to recover the wallet.

Q: I bought a locked wallet.dat file, can you help me recover it ?

No. We do not deal with any purchased wallets and we can only attempt to help the original owner of the wallet.

Question

What services do you provide?

Answer 1

We specialize in both cryptocurrency recovery and investigation. Our recovery service focuses on helping clients regain access to lost or locked wallets. Our investigation service traces stolen funds, uncovers fraudulent activities, and provides actionable insights for legal or recovery processes.

Answer 2

We follow strict privacy and security protocols. All sensitive information, including wallet details and case evidence, is stored securely and used solely for the purpose of your case. We never share your data with third parties without your consent.

Answer 3

In many cases, yes. Our investigation team traces the flow of funds on the blockchain to identify where your assets have been sent. While recovery depends on the circumstances, our reports often provide critical evidence for legal action or fund reclamation.

Answer 4

We support a wide range of wallet types, including Bitcoin, Ethereum, and other popular cryptocurrencies. Please contact us with your specific wallet details for more information.

Answer 5

The timeline depends on the complexity of your case. Wallet recovery can take anywhere from a few days to several weeks. Investigations involving scams or theft may take longer, depending on the blockchain activity and third-party cooperation required.

Answer 6

While success rates vary by case, we pride ourselves on a strong track record. For wallet recovery, we successfully decrypt a high percentage of cases with sufficient information. For investigations, we consistently provide actionable insights and assist in fund recovery when possible.

Answer 7

For wallet recovery, we charge a success-based fee of 15% of the recovered funds. For investigation services, pricing depends on the complexity of the case and is discussed upfront during the initial consultation.

Answer 8

We use advanced blockchain forensic tools to track the movement of your assets. By analyzing transaction patterns, wallet connections, and exchange addresses, we identify the flow of funds and possible destinations.

Answer 9

Yes, when necessary. We provide detailed reports and evidence to law enforcement agencies to aid in investigations. Our team is experienced in preparing documentation for legal processes.

Answer 10

For wallet recovery, we require information about the wallet type, any password guesses, or partial seed phrases. For investigations, we'll need details about the incident, such as transaction IDs, wallet addresses, and any evidence of fraudulent activities.

Answer 11

We support a wide range of cryptocurrencies, including Bitcoin, Ethereum, Litecoin, Ripple, and many others. If your cryptocurrency isn't listed, reach out to us to confirm support.

Answer 12

Yes, our services comply with international regulations. We also adhere to Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements to ensure compliance with legal standards.

What services do you provide?

How do you ensure the safety of my data?

Can you recover cryptocurrency from scams?

What types of wallets do you support for recovery?

How long does the investigation or recovery process take?

What is your success rate?

What do you charge for your services?

How do you trace stolen cryptocurrency?

Do you collaborate with law enforcement?

What do I need to provide to start the process?

What cryptocurrencies do you support?

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